'Terms and Conditions'
yeah... We have them too.
We prefer PayPal If thats not your bag, Direct Debit is available upon request.
All prices are listed in Australian Dollars (AUD). Once payment is received your order will be processed.
Journey to you
As items are made to order it will take 1-2 days before the item can be shipped. Depending on your location will depend on the time it takes to get to you.
1-3 Days Metropolitan
3-7 Days Regional
International time frames vary depending location and postage option chosen
International rates vary based on postage option chosen.
All items are sent via standard post, if you require an item urgently, please send an email to firstname.lastname@example.org and we’ll see what can be done (we are pretty helpful).
*We do not post to the United States or Canada
Returns and Exchanges
Any items that arrive broken or faulty will gladly be refunded or exchanged. If you simply change your mind, we will offer exchanges provided item is in its original condition, unworn, tags attached and packaging still in tact. The item will need to be received by us here at Dorothy Love HQ before we send out any replacements, you understand.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Our necklaces are made from 14kt Gold filled chain, this is a soft metal so care must be taken when storing pieces. We recommend storing separately to avoid scratching, please don’t spray perfumes or rub moisturizer over the chains, they don’t like it that much. Pieces can be cleaned with a soft cloth to minimize tarnishing. Storing pieces in pouches or boxes keeps exposure to air to a minimum... they like that.
Tarnishing is a natural process that occurs with over time. Gold filled jewellery is less susceptible to tarnishing than other metals however, over time this will occur. Following care instructions of storage and handling helps dissuade the tarnishing process.
Just a couple of things. We will always try to provide up-to-date information on what is available however we do not accept liability for any errors or omissions. All pieces are hand made for you, no piece of wood is ever the same and as we cannot guarantee that your computer monitor's display of any color will be accurate, colours may vary.
By using this website you agree to the above terms